Privacy Policy

### Privacy Policy Effective Date: October 6, 2025 #### Introduction Chatware AI (“we”, “our”, or “us”) respects the privacy of all users and is committed to protecting the information you provide through our WhatsApp business marketing platform. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our app, website, and services. #### Information We Collect We may collect and process the following types of information: - **Account Information:** Name, business name, email address, phone number, profile information, and credentials required to operate your account. - **WhatsApp Data:** Business phone numbers, chat messages, media files, contact lists, and interactions processed via WhatsApp APIs for service delivery. - **Usage Data:** Technical details such as browser type, device information, IP address, analytics, and logs about how you interact with Chatware AI. - **Cookies and Tracking:** Cookies, web beacons, and similar technologies to improve user experience and analytics. #### How We Use Your Information Your information may be used to: - Provide and maintain Chatware AI services. - Deliver WhatsApp marketing messages and automation features at your direction. - Improve, personalize, and optimize the app’s features and content. - Communicate updates, support, service notifications, and announcements. - Ensure security, prevent fraud, and comply with legal obligations. #### Data Sharing and Disclosure - **With Your Consent:** We will only share your data with third parties (including Meta/WhatsApp) with your explicit permission or as required to provide core services. - **Service Providers:** Trusted vendors may have limited access to information solely to perform services (e.g., hosting, analytics) on our behalf. - **Legal Compliance:** We may disclose information if legally required or to protect rights, property, or safety of users or others. #### Data Security We implement industry-standard security measures to protect your data from unauthorized access, alteration, and loss. All communication with Chatware AI and Meta/WhatsApp APIs is encrypted. #### Data Retention Data is retained only for as long as necessary to fulfill service obligations or comply with legal requirements. You may request deletion of your account and related data at any time. #### Your Rights - **Access and Correction:** You may access, update, or correct your account information at any time. - **Data Deletion:** You can request deletion of your personal and WhatsApp data processed by Chatware AI. - **Opt-Out:** Certain communications (e.g., marketing emails) can be opted out as per your preference. #### Children’s Privacy Chatware AI is intended for use by businesses and is not directed to children under 16. We do not knowingly collect personal data from children. #### Changes to Policy We may update this Privacy Policy. Notice of changes will be posted on this page with a revised effective date. Continued use of Chatware AI constitutes agreement to the updated policy. #### Contact Us For any questions, concerns, or requests regarding your data or this privacy policy, please contact: Email: support@chatwareai.solutionxpert.in Website: chatwareai.solutionxpert.in